Internet Store Return Policy
If you are not satisfied with your purchase for any reason, the priority for refunds or replacements is to send us your request in writing or verbally via our contact number within 30 days of the date of receipt.
Once we have received your return request, Beratto Design will assess its compliance with the return terms set out below. If approved, your products will be withdrawn through the shipping company we have contracted. We will cover the return price of the products or products you will return. The product you will return Shipping to cover the cost of a preferred Shipping you can send it to us with the company.
For online purchases, as in our store, you need to send/bring the product in its original packaging and together with the e-archive invoice, with the expense compass section wet signed on it.
Within 14 days of your products reaching us, a refund will be made by the way you pay. The reflection of the refund on your credit card may normally take 2-5 business days, but may vary depending on your bank's procedures.
General Return Terms
Returns must be made in considecing the original box or packaging.
2. The return of products whose original box/packaging is broken, damaged, incomplete, has lost its resold capability and cannot be purchased by another customer is not accepted.
3. The return form containing the return-related fields on the original invoice with the product you wish to return must be sent to us in full and after it is signed.
4. We can plan the buyback of the products you want to return for you. That we have a contract with through us. Shipping the return of the refunds carried by the companies is covered by us. Otherwise, you'll Shipping company will charge you a transportation fee.
5. Disassembled products in the furniture category are not accepted after assembly.
Refunds for discounted products or gift cards are not accepted.
Return of Damaged or Defective Products
When receiving your order, make sure that the boxes are complete and robust. Your products are delivered by shipment. Within the scope of the e-archive application, your invoice is generated only electronically and sent automatically to your email address. Exchanges and refunds cannot be made without submitting an invoice. On invoices issued on behalf of the company, exchange or refund can be made with the credit memo of the purchaser.
Shipping will receive a signature from you that you have received the parcels thoroughly and robustly. In case of damage outside the parcel, you may not receive these products Shipping you must file a report with the official. The replacement of these products will take place within 14 working days. In this case, you will not be charged an additional shipping or product price.
For the return of damaged or defective products that were undetected at the time of delivery, our Customer Service department may request that you send a photo showing the damage or embarrassment of the product. If it is determined that it is not from the consumer as a result of the examination, one-to-one exchange will be performed. The return fields on the original invoice with the product to be exchanged must be sent to us in full and after they are signed.
Return of Missing or Incorrect Products
If your order is missing products, you should take your other products and specify them as notes before signing for the missing products. On the other hand, if your order has the wrong product, you should not pick it up and specify it in writing on the delivery receipt.
You can contact us using the Contact form or by calling +61 432 476 570 for your return and exchange requests regarding your order.
If you are not satisfied with your purchase for any reason, the priority for refunds or replacements is to send us your request in writing or verbally via our contact number within 30 days of the date of receipt.
Once we have received your return request, Beratto Design will assess its compliance with the return terms set out below. If approved, your products will be withdrawn through the shipping company we have contracted. We will cover the return price of the products or products you will return. The product you will return Shipping to cover the cost of a preferred Shipping you can send it to us with the company.
For online purchases, as in our store, you need to send/bring the product in its original packaging and together with the e-archive invoice, with the expense compass section wet signed on it.
Within 14 days of your products reaching us, a refund will be made by the way you pay. The reflection of the refund on your credit card may normally take 2-5 business days, but may vary depending on your bank's procedures.
General Return Terms
Returns must be made in considecing the original box or packaging.
2. The return of products whose original box/packaging is broken, damaged, incomplete, has lost its resold capability and cannot be purchased by another customer is not accepted.
3. The return form containing the return-related fields on the original invoice with the product you wish to return must be sent to us in full and after it is signed.
4. We can plan the buyback of the products you want to return for you. That we have a contract with through us. Shipping the return of the refunds carried by the companies is covered by us. Otherwise, you'll Shipping company will charge you a transportation fee.
5. Disassembled products in the furniture category are not accepted after assembly.
Refunds for discounted products or gift cards are not accepted.
Return of Damaged or Defective Products
When receiving your order, make sure that the boxes are complete and robust. Your products are delivered by shipment. Within the scope of the e-archive application, your invoice is generated only electronically and sent automatically to your email address. Exchanges and refunds cannot be made without submitting an invoice. On invoices issued on behalf of the company, exchange or refund can be made with the credit memo of the purchaser.
Shipping will receive a signature from you that you have received the parcels thoroughly and robustly. In case of damage outside the parcel, you may not receive these products Shipping you must file a report with the official. The replacement of these products will take place within 14 working days. In this case, you will not be charged an additional shipping or product price.
For the return of damaged or defective products that were undetected at the time of delivery, our Customer Service department may request that you send a photo showing the damage or embarrassment of the product. If it is determined that it is not from the consumer as a result of the examination, one-to-one exchange will be performed. The return fields on the original invoice with the product to be exchanged must be sent to us in full and after they are signed.
Return of Missing or Incorrect Products
If your order is missing products, you should take your other products and specify them as notes before signing for the missing products. On the other hand, if your order has the wrong product, you should not pick it up and specify it in writing on the delivery receipt.
You can contact us using the Contact form or by calling +61 432 476 570 for your return and exchange requests regarding your order.
